Compliance

ESG Ratings Complaints

Welcome to the online home of ISS STOXX Sustainability’s ESG Ratings Complaints Handling Form.

In accordance with the ESG Ratings Regulation (Regulation (EU) 2024/3005), ESG rating providers are required to establish and publish procedures for receiving, investigating, and maintaining records of complaints submitted by users of ESG ratings, rated items, and issuers of rated items.

ISS STOXX Sustainability has implemented a complaints handling mechanism for its in-scope ESG rating activities.

Before submitting a complaint, please carefully review the ISS STOXX Sustainability Complaints Policy. The Policy provides information on how complaints may be submitted, how they are assessed and handled, and the relevant contact details.

Formal Complaints must be submitted through the Complaints Form available at the bottom of this website. In the event that the Complaints Form is unavailable due to technical issues, alternative submission channels are available as set out in the Policy.

Submissions that do not contain sufficient detail or supporting evidence to enable a meaningful assessment of the alleged issue and its impact on the ESG Rating will not be treated as a formal Complaint under the Policy.

The Complaints Form enables users of ESG ratings, rated items, and issuers of rated items to submit complaints regarding ISS STOXX Sustainability’s ESG rating activities in accordance with Article 19 of the ESG Ratings Regulation.

Please fill out separate Complaint Forms if you intend to submit complaints for more than one product.

Complaints Form

The Complaints Form enables users of ESG ratings, rated items, and issuers of rated items to submit complaints regarding ISS STOXX Sustainability’s ESG rating activities in accordance with Article 19 of the ESG Ratings Regulation.

I WANT TO FILE A COMPLAINT

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